How can ivii.global assist benefit you?
The best equipment and the most reliable machines can still cause problems. But when it comes to industrial operations, where every breakdown reduces productivity – every second counts. Service staff cannot be available immediately in distant factories, platforms, or ships, for example. The ivii.global assist visual support solutions extend the skills and capabilities of the on-site team. The system works through on-demand consulting, augmented reality, and remote training, ensuring that employees can immediately connect to the right support. As a result, you can avoid errors and downtime, increase first-time fix rates, and significantly reduce the cost of maintenance calls or service provider travel. ivii.global assist makes it possible to safely and efficiently support frontline workers in problem-solving.
Broadcasting via wearables and mobile devices enables real-time image & sound viewing - anytime, anywhere. Support staff can watch live via video, control the camera remotely and give precise instructions. Streaming is lossless due to optimized transmission, allowing content to be drawn in, images to be displayed, and even the smallest technical details to be visible.
On-site service calls become a lot more accessible with ivii.global assist. Support from location-independent experts ensures safe instructions - and that way, you shorten plant downtimes with low expenditure of resources. The time needed to identify problems and then troubleshoot them is drastically reduced. You can usually avoid lengthy and expensive travel for repair personnel altogether.
ivii.global assist automatically records assignments in one continuous video. The seamless documentation of duration, process and content can serve as proof for the customer, but also as a basis for your building up your knowledge base. The recordings make know-how available at any time and thus best practices from actual assignments are preserved for the future. You can use it to identify solutions more easily and make improvements, even off-line.
Live transmission of image and sound allows staff and support to discuss, review and observe the situation simultaneously and together. Without reduced or throttled quality making it impossible to get the job done.
The software behind ivii.global assist lets you create augmented reality instructions yourself. Workflows can be edited in the easy-to-use designer, without prior programming knowledge.
The solutions by ivii.global assist were made for global use. For products, parts and licenses all over the world, help or support can be requested immediately and performed directly.
The ivii.global assist smart glasses are wearables that let others see what you see. With proprietary, optimized software on all mobile devices, all technical solutions work together seamlessly. For perfect support from a distance.
The entire system works via voice control. Skilled workers always have both hands free. Support is just a voice command or tap away on the screen of an ivii.global assist device.
For internal documentation, all transmissions are recorded by ivii.global assist. This serves to build knowledge within the company, for example for offline use or training documentation. Participants have to approve the recording depending on the configuration.
The results from deployment and service are automatically summarized in a report and sent to all persons relevant for the job. Clients can check, sign and approve the report immediately. In this way, the service performed is verified and confirmed more quickly.
Complete package with onboarding, workflow creation and data glasses for your customers. Secure a 14-day trial now.