Speed up repairs, service, inspections, and troubleshooting with digital remote frontline solutions. ivii.global assist lets you minimize wait times and travel costs to increase efficiency.
ivii.global assist is a system of innovative technologies that enable effective service work to be performed remotely and live. The solutions provide seamless access to off-site experts for virtual step-by-step guidance via glasses, smartphone, tablet, or desktop to assess faults, troubleshoot everyday problems, and instantly manage equipment, machines, and systems. ivii.global assist ensures fast and digitized servicing processes.
How can ivii.global assist benefit you?
The best equipment and the most reliable machines can still cause problems. But when it comes to industrial operations, where every breakdown reduces productivity – every second counts. Service staff cannot be available immediately in distant factories, platforms, or ships, for example. The ivii.global assist visual support solutions extend the skills and capabilities of the on-site team. The system works through on-demand consulting, augmented reality, and remote training, ensuring that employees can immediately connect to the right support. As a result, you can avoid errors and downtime, increase first-time fix rates, and significantly reduce the cost of maintenance calls or service provider travel. ivii.global assist makes it possible to safely and efficiently support frontline workers in problem-solving.
Live Know-how
Broadcasting via wearables and mobile devices enables real-time image & sound viewing - anytime, anywhere. Support staff can watch live via video, control the camera remotely and give precise instructions. Streaming is lossless due to optimized transmission, allowing content to be drawn in, images to be displayed, and even the smallest technical details to be visible.
Location-independent expertise
On-site service calls become a lot more accessible with ivii.global assist. Support from location-independent experts ensures safe instructions - and that way, you shorten plant downtimes with low expenditure of resources. The time needed to identify problems and then troubleshoot them is drastically reduced. You can usually avoid lengthy and expensive travel for repair personnel altogether.
Build knowledge with best practice
ivii.global assist automatically records assignments in one continuous video. The seamless documentation of duration, process and content can serve as proof for the customer, but also as a basis for your building up your knowledge base. The recordings make know-how available at any time and thus best practices from actual assignments are preserved for the future. You can use it to identify solutions more easily and make improvements, even off-line.