How can ivii.global assist benefit you?
The best equipment and the most reliable machines can still cause problems. But when it comes to industrial operations, where every breakdown reduces productivity – every second counts. Service staff cannot be available immediately in distant factories, platforms, or ships, for example. The ivii.global assist visual support solutions extend the skills and capabilities of the on-site team. The system works through on-demand consulting, augmented reality, and remote training, ensuring that employees can immediately connect to the right support. As a result, you can avoid errors and downtime, increase first-time fix rates, and significantly reduce the cost of maintenance calls or service provider travel. ivii.global assist makes it possible to safely and efficiently support frontline workers in problem-solving.
Broadcasting via wearables and mobile devices enables real-time image & sound viewing - anytime, anywhere. Support staff can watch live via video, control the camera remotely and give precise instructions. Streaming is lossless due to optimized transmission, allowing content to be drawn in, images to be displayed, and even the smallest technical details to be visible.
On-site service calls become a lot more accessible with ivii.global assist. Support from location-independent experts ensures safe instructions - and that way, you shorten plant downtimes with low expenditure of resources. The time needed to identify problems and then troubleshoot them is drastically reduced. You can usually avoid lengthy and expensive travel for repair personnel altogether.
ivii.global assist automatically records assignments in one continuous video. The seamless documentation of duration, process and content can serve as proof for the customer, but also as a basis for your building up your knowledge base. The recordings make know-how available at any time and thus best practices from actual assignments are preserved for the future. You can use it to identify solutions more easily and make improvements, even off-line.
Sustainably fit for the future
Experts are required to undertake long journeys if they want to be present on site. ivii.global assist allows you to provide location-independent assistance without the need for travel and thereby reduce CO₂ emissions. Employees are afforded the opportunity to work in their accustomed surroundings and remain at home with their families. The human factor is especially important for highly qualified experts. In accordance with social responsibility, this concept increases long-term employee satisfaction and retention. Remote live support means reliable repair and maintenance whereby the product life-cycle is extended and machines remain operational longer. You thereby secure your investment and conserve resources.
Complete package with onboarding, workflow creation and data glasses for your customers. Secure a 14-day trial now.